Comments on: NetSpend Review – Is it Legit or a Scam?

By: Michael Lane

Michael Lane — Tue, 08 Dec 2020 23:59:43 +0000

Netspend cusrtomer service is notoiorus for security leaks and not following through when reporting charges returning charges pending charges or authorizations. There fore you are charged twice for the same service such as gas stationsns, hotels and other businesses that require deposits or authorize your card for more than the purchase. . There call center is in the Phillipines and security breaches are outrageous Hold times are outrageous if you ask for a supervisor they will put you on hold or hang up. Currently Netspend owes me thousands of dollars from fraudulent charges and unreturned mony that was their fault, and it is next tio impoessible to get your own money back. You file a claim with their customer service tell them everything including faxing reciepts and or proof of fraud and they do absolutely nothing except stall and stall and stall.
The only reason I still do business with them is because they owe me money going back 5 years. I have thousands of hours on the phne trying to resolve issues and then they respond its over 60 days your on your own!!

By: Pamela Cantrell

Pamela Cantrell — Tue, 07 Apr 2020 15:42:52 +0000

I have been with netspend for years. The customer service is ok at times and sometimes it’s garbage. The fees aren’t bad if you deposit more than 500 a month. But if you have a problem like with fraud, it’s the worst company to deal with. I was supposed to have 0 liability for fraud wth the all access card. That’s not exactly true. In fact it’s a myth. Someone charged 178.00 in gas on my card in 2 different charges 4 minutes apart. Without my card. I called customer service while the transactions were still pending before they posted. I was told that they had to wait until it posted and then they could file a dispute with the merchant. And it would take 45 to 90 days if the dispute was in my favor! 3 months? In the middle of a pandemic? I need my money now. Luckily I only had 56.00 dollars on the card, making it overdrawn. I was able to cancel my direct deposit so they only got me for 56.00. Lesson learned. 0 liability doesn’t really mean 0 liability in the netspend world. Beware of this company if you plan to have a substantial amount of money with them. There are thousands of complaints for this same problem.

By: Tenisha White

Tenisha White — Fri, 13 Mar 2020 22:05:08 +0000

Been with NetSpend for over 12 1/2 years and I have most defiantly gone threw my ups (getting my money earlier) and downs (needing your money in case of an emergency or if your card gets “compromised”). When the downs happen trust me you would be singing another tune. My suggestion to you is to use this card/service for payroll direct deposits only and have another bank account and transfer your funds.

By: Edith Smith

Edith Smith — Fri, 18 Oct 2019 20:53:14 +0000

I have been with Netspend for over 10 years now their fees are much lower than a traditional bank plus I have never had a problem with customer service the few times I have called only thing I would like is for them to have a chip in the card so it’s more secured

By: Dody L Brice

Dody L Brice — Wed, 05 Jun 2019 13:41:23 +0000

I just started with netspend and I’m very happy with it. I like the features. I pay 5.00 a month and the only other fees I pay are once or twice 2.50 for taking money out. But I’m very happy with the fact that I get paid 4 days faster than with a regular checking account. I get disability and I may spend my money earlier, but most of my bills are due on the first, and now I get my money before that.

By: Ilda Ramirez

Ilda Ramirez — Tue, 05 Mar 2019 15:18:34 +0000

You can load the card for free at any HEB grocery store.

By: Ilda Ramirez

Ilda Ramirez — Tue, 05 Mar 2019 15:16:43 +0000

You know that you can load the card for free at any HEB grocery store.

By: SICNana

SICNana — Mon, 28 Jan 2019 23:14:20 +0000

I’ve been using my Netspend card for about 1 -1/2 years. I love it!!! I would rather pay the $1 fee, as opposed to bouncing checks!!!

By: John

John — Sun, 02 Sep 2018 01:01:19 +0000

The fees with Netspend are high, but no higher than a traditional bank like Bank of America. Netspend is great and I love the Virtual Accounts feature. I use Netspend more and more. It also helps avoid you going into debt.

By: Patricia

Patricia — Wed, 25 Apr 2018 18:47:13 +0000

I have been with netspend over 5 years each year it is getting somewhat better. Inconsistent with the posting time. Much consistent with the day though. I have recommended netspend to several friends.I am a happy camper.