At one point, prepaid debit cards, like those issued by NetSpend, were seen as an alternative to banks for people struggling to qualify, but those days are long gone.
Prepaid debit cards have seen massive popularity growth in the past several years. Every year Americans spend around $37 billion using prepaid cards.
There are a lot of people that are looking for alternatives to the traditional banking method. Over the past several years, more and more people are choosing to go with prepaid debit cards versus a checking account, or some are using them as an additional tool WITH their regular banking accounts.
Is NetSpend Legit?
NetSpend is a legitimate prepaid debit card company. NetSpend cards are protected through the FDIC and protected from unauthorized transactions with Visa or MasterCard’s Zero Liability Protection. This means that you’ll get all of the protection that you would get with any other type of card.
Aside from having financial protection, the company protects its customer’s online information as well. According to the official NetSpend website, they make online security a priority for their customers.
They do this through a Secure Socket Layer technology, which is a technical way of saying that the website will encrypt all of your information when it’s submitted and transferred. Internet security has become a hot topic, especially in the finance world, and NetSpend understands that and takes it very seriously.
As a company, NetSpend was founded in 1999 and now serves over 10 million customers. If you’re on the fence about trusting one of these prepaid debit cards, that should help build confidence.
That being said, NetSpend is not cheap. If you have a basic account, you will be charged $1 for every purchase you make with a signature and $2 for every purchase you make using your pin. I read through more than 50 complaints about NetSpend, and almost all of them have to do with not understanding the fee structure.
While it may not make them the most affordable way to do banking, it doesn’t make the company a scam. I detail other fees that further down in the post, and there are ways to limit those fees.
Just make sure you know what you will be paying before you set up an account with any prepaid service, and you can save yourself a lot of headaches.
Features of NetSpend Debit Cards
There are three different NetSpend plans to choose from, the Pay as You Go, the Free Advantage Plan, and the Premier Advantage Plan.
The fees and advantages are differed depending on which plan you choose. As you can imagine, the most basic plan, Pay as You Go, is going to have the most fees, while the Premier Plan will have the least.
There are several advantages to using your NetSpend card that many prepaid cards don’t offer (some of these aren’t even provided by banks). One of those is that you can receive text alerts about transactions, deposits that come through to your card, alerts when you get close to spending limits and much more.
Not only will you receive texts from NetSpend, but you can also send them texts to:
- check your account balance
- get information about your latest purchases
- find the closest reload center
- get your routing and Card Account information
As we mentioned above, the text alerts can help you keep you from overspending, and you’ll also be able to take advantage of the online budgeting tools on the website. With all of the different tools available, NetSpend can help you manage your money.
Loading your NetSpend Prepaid Card
People wouldn’t be getting these prepaid debit cards if there weren’t enticing features, and NetSpend has plenty. If you want to load more money onto your debit card, you’ll have several ways to do that.
There is the traditional way of going to one of the different grocery stores or convenience stores and loading money, and they offer over 130,000 different locations that you can go to. With NetSpend, there are several other ways that you can use that don’t require you to get in your car.
Unlike most prepaid cards, you can set up a direct deposit directly to your NetSpend card. It works just like a regular direct deposit to any other account. It’s a great way to get access to your money quickly.
Maybe you don’t want to sync your card with direct deposit, in that case, you can load your card by snapping a picture of your check. NetSpend has an app that you can use to load money on your card by taking photos of the check, this is a standard technique used by banks to deposit money, but it’s reached the prepaid debit card market.
If you hold a NetSpend card, you can send money directly to other NetSpend cardholders, making it a great option to send money to your friends or family that are also cardholders.
One of the biggest pitfalls of prepaid debit cards is the fees that come along with them. NetSpend’s fees are comparable to other prepaid debit cards on the market. Yes, you’ll be paying fees for various things, but they aren’t going to break your bank. There is one fee that you should be aware of if you’re considering applying for a NetSpend card, and that’s the transaction fees. There are two options for how much you’ll pay for every transaction, either up to $2, or you can pay $9.95 every month for an unlimited amount of transactions. In just about every case, doing the one-time monthly fee can save you money every month.
This isn’t the only fee for using NetSpend. Every time that you go to withdraw money from an ATM, you’ll pay $2.50 plus any fees from the ATM owner. If you’re going to load your card with more money, either cash or check, at one of the loading stations, they will charge $3.95 every time. The loading station fee is easy to avoid. Use the app to load your card instead, and you won’t be charged anything.
The Different NetSpend Cards
There are several different cards Netspend offers that you can choose from, the two most common are the basic card with all of the advantages that I listed above, and the other option is the NetSpend Premier. With the higher-level card, you’ll get a few additional features that aren’t included in the basic plan. You’ll enjoy lower fees, a “purchase cushion” of $10, which covers you if you spend more money than is in your account, and you can also get a customized card with your favorite photo.
The qualifications for the premier card are simple, set up a direct deposit and have at least $500 deposited in one month and pay $5 per month to maintain the premier plan, and that’s all. It’s as simple as that. These are the three cards and how their fees work:
Summary of Nestpend Card Plans and Fees
The account inactivity fee can be avoided by having some activity on the account. This can even be as simple as transferring one dollar to NetSpend from your checking account.
NetSpend for Businesses
The prepaid debit card also markets themselves to small businesses as well as individuals. They state there are several different advantages to using NetSpend for your business.
With the NetSpend for business, cardholders can manage employee spending, simplify your payroll, give bonuses to employees, split tips, and track your business purchases that can easily be separated and exported to file your taxes.
Using prepaid debit cards for business might not be the most traditional method, but it could be the perfect solution for some companies.
Using your NetSpend Card as a Savings Account
You can use a NetSpend card to supplement your finances is by using it as a savings account, not as a traditional debit card. You might be surprised to learn that with NetSpend, you can open a savings account and earn up to 5.00% APY.
You can set up money to automatically transfer money into your savings account every time that you put money on your card, or you can make transfers from your NetSpend account.
The only downside to the account is they limit your savings to $1,000. So you aren’t going to be able to put a fully-funded emergency fund in there, but putting $1,000 in the account is a way to make 50 dollars each year.
NetSpend Referral Program
One of the interesting advantages of NetSpend versus other prepaid debit cards is their referral bonus program.
After you get your NetSpend card, you can start referring your family members and friends. For every person that signs up because of your referral, you and the new person will both get $20 in your accounts after the new customer deposits $40 onto their card.
Every member receives a referral code that they can give to their friends that are going to open up an account, as long as they use that code and load the card with $40, you get paid.
You can also post that code on Facebook or Twitter and get more people to sign up that way, every time you do, it’s another $20 into your account. If you are looking to make your first $20, use my NetSpend link as your referral.
The Disadvantages of NetSpend
One of the common complaints with NetSpend is customer service. If you look online, you’ll see plenty of gripes that cardholders have with the customer service, which can be a significant turnoff for some people.
Hopefully, you’ll have a different experience, or you’ll never need to contact them for additional help. So far, everything has run smoothly for me.
It reminds me of my FreedomPop review, most people had no problems, but those that did were very frustrated and were very likely to voice that frustration online.
Netspend Review Final Thoughts
Honestly, these accounts are geared towards people that can’t open a bank account because of poor banking history, but that doesn’t mean that you can’t take advantage of them as well.
Matthew Hawkins says
I love getting my money faster with a snap and even days faster plus if I need help I just call them and there polite about me being forgetful with password lol
Netspend is wonderful. I do have a traditional checking and savings but what really draws me to them is getting paid much faster. I have never had a problem with them. Yeah, there fee’s are a bit high but if you have a certain amount deposited each month it is only $5 per month. Can’t really beat that!
I have been with netspend over 5 years each year it is getting somewhat better. Inconsistent with the posting time. Much consistent with the day though. I have recommended netspend to several friends.I am a happy camper.
The fees with Netspend are high, but no higher than a traditional bank like Bank of America. Netspend is great and I love the Virtual Accounts feature. I use Netspend more and more. It also helps avoid you going into debt.
I’ve been using my Netspend card for about 1 -1/2 years. I love it!!! I would rather pay the $1 fee, as opposed to bouncing checks!!!
Ilda Ramirez says
You know that you can load the card for free at any HEB grocery store.
Ilda Ramirez says
You can load the card for free at any HEB grocery store.
Dody L Brice says
I just started with netspend and I’m very happy with it. I like the features. I pay 5.00 a month and the only other fees I pay are once or twice 2.50 for taking money out. But I’m very happy with the fact that I get paid 4 days faster than with a regular checking account. I get disability and I may spend my money earlier, but most of my bills are due on the first, and now I get my money before that.
Edith Smith says
I have been with Netspend for over 10 years now their fees are much lower than a traditional bank plus I have never had a problem with customer service the few times I have called only thing I would like is for them to have a chip in the card so it’s more secured
Tenisha White says
Been with NetSpend for over 12 1/2 years and I have most defiantly gone threw my ups (getting my money earlier) and downs (needing your money in case of an emergency or if your card gets “compromised”). When the downs happen trust me you would be singing another tune. My suggestion to you is to use this card/service for payroll direct deposits only and have another bank account and transfer your funds.
Pamela Cantrell says
I have been with netspend for years. The customer service is ok at times and sometimes it’s garbage. The fees aren’t bad if you deposit more than 500 a month. But if you have a problem like with fraud, it’s the worst company to deal with. I was supposed to have 0 liability for fraud wth the all access card. That’s not exactly true. In fact it’s a myth. Someone charged 178.00 in gas on my card in 2 different charges 4 minutes apart. Without my card. I called customer service while the transactions were still pending before they posted. I was told that they had to wait until it posted and then they could file a dispute with the merchant. And it would take 45 to 90 days if the dispute was in my favor! 3 months? In the middle of a pandemic? I need my money now. Luckily I only had 56.00 dollars on the card, making it overdrawn. I was able to cancel my direct deposit so they only got me for 56.00. Lesson learned. 0 liability doesn’t really mean 0 liability in the netspend world. Beware of this company if you plan to have a substantial amount of money with them. There are thousands of complaints for this same problem.
Michael Lane says
Netspend cusrtomer service is notoiorus for security leaks and not following through when reporting charges returning charges pending charges or authorizations. There fore you are charged twice for the same service such as gas stationsns, hotels and other businesses that require deposits or authorize your card for more than the purchase. . There call center is in the Phillipines and security breaches are outrageous Hold times are outrageous if you ask for a supervisor they will put you on hold or hang up. Currently Netspend owes me thousands of dollars from fraudulent charges and unreturned mony that was their fault, and it is next tio impoessible to get your own money back. You file a claim with their customer service tell them everything including faxing reciepts and or proof of fraud and they do absolutely nothing except stall and stall and stall.
The only reason I still do business with them is because they owe me money going back 5 years. I have thousands of hours on the phne trying to resolve issues and then they respond its over 60 days your on your own!!